I, unfortunately, had flooding in my house due to a hot water heater breaking. It went under the carpet in my office and under the flooring in my hallway that leads to the living room. I did not know this had happened until I walked on my flooring. Water started coming out between the slats of my floor! I immediately called a plumber to come and help me so he could stop the water coming from the water heater. There was so much water damage. He highly recommended to me that I call Executive Pro-Dry. He had dealt with them many times and knew they do excellent work and I wouldn't have to worry about anything.
Well, he was not wrong! I called Cassie at Executive Pro-Dry and she got me all scheduled right away. She was helpful, if I had any questions, and was also there for me after the project was over to make sure I was completely satisfied!
My sub-floor was so wet it took a long time to dry it out. But there were fans under my house crawl apace aimed up to where the water came through there as well. They discovered about 15 feet of soaking wet insulation that they took out. I don't know if another company would have done that, but Joey was very thorough in accessing every place that water damage could have gotten to. I had floor fans in my office as well as in the hallway in front of the door where the water heater is (A new one now), and, also had the water heater moved to get that floor dried as well. Joey, Gary, and Nate were my main guys, all with exceptional character and personalities. They explained everything they were doing and how the processed works, and were more than happy to answer any questions. I never once felt like they thought I was bugging them with anything. They were always happy in their responses. Joey was always available to me by text messaging if I needed anything, and to keep me updated when they would stop by next. Someone was here every single day their equipment was here, usually Joey, to check on the progress. He always was using his meters, etc. to make sure every area passed the test of no longer being moist. I would say the fans were here for approximately 10 days, as I said it was a major flooding. But I had constant attention from Joey to assure the progress was on going. He even moved the fans around when needed. Oh, we also had a a dehumidifier going the whole time, and a machine that takes the impurities out of the air during the process. I don't want to fail to mention Darius, Leavon, and Ryan were also here off and on throughout the process, so I felt that I was a very valued customer to have such a wonderful crew of guys that worked very well together, and made me feel like I was the most important customer they had. I told Cassie today that I'm almost wishing for more flooding just so I can see the crew again. LOL. Of course I don't want more water damage, but the crew was so pleasant to be around. Great personalities and all were very respectful and very professional!! I WOULD TELL ANY ONE AND EVERY ONE TO CALL EXECTIVE PRO-DRY at the first sign of a problem. You will not regret it!! Sandy W.